Here are some of my recent and favorite videos and eBooks I have contributed to!
DynamicsCon March 2021
Here is my full 50+ minute long video from my DynamicsCon March 2021 session: Dynamics 365 CRM System Administrator How To Guide.
Scottish Summit 2021
Did you miss our session on Power Automate Connectors? Check out the full replay here!
Dynamics 365 for Marketing Demo: Lead Scoring
A 3-minute video demo on Lead Scoring in Dynamics 365 for Marketing. Also, how lead scoring works with marketing forms, segments and customer journeys.
ClickDimensions eBook: Optimizing Dynamics 365: CRM Experts Share their Advice
Launched December 8, 2020.
Optimizing Dynamics 365: CRM Experts Share Their Advice
Here is the full 42-minute long video from my DynamicsCon 2020 session. Configuration Tools & UI Controls to Enhance User Adoption.
10 User Adoption & Training Best Practices You Can Implement Today
FOCUS 2020 Session: Learning Styles, Configuration Tools & Training Methodologies to Enhance User Adoption