Words matter in Dynamics 365’s Copilot offerings. Change one tiny preposition and you are talking about a different product. Microsoft gives us two helpers for Sales and Service: Copilot in
SLAs in Dynamics 365 can feel like a maze. You’ve got four different tables: SLA, SLA Item, SLA KPI, and SLA KPI Instance, and they all play different roles. Some are for setup, some are for logic,
Ever wish you could hide certain Power Apps views from some users without spinning up a whole new app? Your wish is (almost) granted. With this new feature—currently in public preview—you can
Power Automate might sound technical, but it’s really just a smarter way to get things done. If you’ve ever thought, “Why am I still doing this manually?” this guide is for you. Power
This blog will review all of the features included in the 2025 Release Wave 1 notes for Dynamics 365 Customer Service. It is organized in two main sections: Generative AI integrations Copilot and AI
In today’s rapidly evolving business landscape, effectively training users on Customer Relationship Management (CRM) systems like Dynamics 365 is crucial for ensuring successful adoption and
Dynamics 365 has an excellent solution to help your users see their data in one frame – by using Focused View. This article will describe what Focused View is and how you can configure and
DynamicsCon Live happened last week in Denver, and it was incredible. Excellent sessions, speakers, attendees and networking. You may have hazarded a guess, but copilot was a common term thrown
Dynamics 365 and Dataverse offer several built-in features to help manage and prevent duplicate data, like duplicate detection rules, merging records and duplicate detection jobs. You can perform
In the dynamic world of customer relationship management, staying updated on the latest lead assignments is crucial. This guide is designed to empower CRM administrators with the knowledge to