In Dynamics 365 Customer Engagement (CRM), you can now update your system to use the enhanced email experience. This update reached GA last month. It transforms the user experience from this: To
At the Summit North America conference in Orlando, Kylie Kiser and I presented a session titled “60 Tips in 60 Minutes.” It was supposed to be recorded, but due to a room mix-up, it was
Last week at Community Summit, I presented “15 Fantastic User Adoption Tips.” It was such a fun time and I truly enjoyed delivering the content and seeing all of the amazing learners who
What Happened to “Teams and Outlook Collaboration?” Viva for Sales Took It! There was a section in the Dynamics 365 Sales 2022 release wave 2 that I was particularly excited about. I
Check out the latest video in the Power Tips video series with Kylie Kiser. DynamicsCon Live is coming to San Antonio in just over two weeks. Kylie and I are co-presenting a session: 50 Tips in 50
Microsoft has created six industry accelerators designed to get your company up and running with a great Dynamics 365 Customer Engagement solution faster and cheaper. The cost? FREE!* *With an
Sad news friends. It appears the the Input Mask control for Dynamics 365 is now marked as Retired. 😔 Thanks to Kylie Kiser who helped me realize this beloved control no longer worked in the
There are two new items in the 2022 release wave 1 notes pertaining to SLAs in Dynamics 365 for Customer Service: Usability enhancements in SLAs. Custom time calculations in SLAs. In this blog, we
Microsoft has a fantastic integration between Teams and Dynamics 365. In this blog, we review how you can use Teams in Dynamics 365, how you can use Dynamics 365 in Teams and what’s coming in
The Dynamics 365 App for Outlook can be an extremely useful and productive tool for your users. If you have build custom tables in your model-driven app, you likely want emails to be set regarding