There are two new items in the 2022 release wave 1 notes pertaining to SLAs in Dynamics 365 for Customer Service: Usability enhancements in SLAs. Custom time calculations in SLAs. In this blog, we
Microsoft has a fantastic integration between Teams and Dynamics 365. In this blog, we review how you can use Teams in Dynamics 365, how you can use Dynamics 365 in Teams and what’s coming in
The Dynamics 365 App for Outlook can be an extremely useful and productive tool for your users. If you have build custom tables in your model-driven app, you likely want emails to be set regarding
The Dynamics 365 connector in Power Automate was marked for deprecation on May 5, 2020. However, you can still use it in existing flows. You can even build new flows using it. But it will actually be
In July 2021, I received an email from Markus Erlandsson, who had seen some of my work with Connector Review in a DynamicsCon session I had submitted (that sadly never became a session). He asked if
The XrmToolBox is a FREE tool that you can download to help you manage many, MANY things in your system. The free tools are written by brilliant Dataverse minds and are there to help the community
Business Rules are an excellent way for a system admin to apply form logic without custom code. Like the other tools in this blog series, adding business rules to your Dynamics 365 system will help
Let’s talk about a very under-utilized tool in your System Administrator toolkit: field mapping. What does field mapping do in CRM? Field mapping (or mapping entity fields) lets you to map
Model-driven apps are the number 1 way to increase user adoption at your organization using out-of-of-the-box system configuration. I stand by that statement. I can think of no other configuration
UI Controls can really enhance your model-driven apps! UI Controls literally mean “User Interface” controls. As in, let’s implement something that improves the user interface, which