Copilot for Sales is Microsoft’s AI-powered assistant designed to supercharge Dynamics 365 Sales. Unlike Copilot in Sales, which is built into the Dynamics 365 app itself, Copilot for Sales extends
Words matter in Dynamics 365’s Copilot offerings. Change one tiny preposition and you are talking about a different product. Microsoft gives us two helpers for Sales and Service: Copilot in
SLAs in Dynamics 365 can feel like a maze. You’ve got four different tables: SLA, SLA Item, SLA KPI, and SLA KPI Instance, and they all play different roles. Some are for setup, some are for logic,
Ever wish you could hide certain Power Apps views from some users without spinning up a whole new app? Your wish is (almost) granted. With this new feature—currently in public preview—you can
Power Automate might sound technical, but it’s really just a smarter way to get things done. If you’ve ever thought, “Why am I still doing this manually?” this guide is for you. Power
Get ready to take your sales operations mobile! The highly anticipated mobile support for Copilot for Sales is finally here, currently in its preview phase. This exciting update brings the robust
This blog will review all of the features included in the 2025 Release Wave 1 notes for Dynamics 365 Customer Service. It is organized in two main sections: Generative AI integrations Copilot and AI
In a year dominated by AI buzzwords, autonomous agents and Copilot announcements, it’s easy to get swept up in the excitement. Every headline seems to promise that it will revolutionize business
AI suggestions for formula columns is a powerful preview feature available to your Power App environment. Since it is in Preview, so it’s a great time to play around with it and get to know how it
In today’s rapidly evolving business landscape, effectively training users on Customer Relationship Management (CRM) systems like Dynamics 365 is crucial for ensuring successful adoption and